juankada Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how juankada ("juankada," "we," "our," or "us"), operator of the online gaming platform at https://juankada.bio (the "Platform"), collects, uses, discloses, stores, and protects personal information relating to users ("you" or "User") of the Platform. This Policy applies to all personal data collected through the Platform, including during account registration, login, gameplay, financial transactions, customer support interactions, and any other use of juankada's services.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC) of the Philippines. By creating a juankada account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

juankada collects the following categories of personal data in connection with your use of the Platform:

• Identity data: Full legal name, date of birth, gender, and government-issued identification numbers (e.g., Philippine Passport, SSS, TIN, PhilSys ID) collected during account registration and KYC verification.
• Contact data: Philippine mobile number, email address, and residential address.
• Financial data: GCash account details, Maya account details, bank account numbers (BPI, BDO, Metrobank, UnionBank), deposit and withdrawal transaction records, and wallet balance history.
• Account activity data: Login timestamps and IP addresses, device type and browser information, game session logs, bet history, win/loss records, and bonus redemption history.
• Communications data: Records of correspondence between you and juankada's customer support team, including chat logs and email threads.
• Technical data: Cookies, session tokens, device identifiers, and anonymized analytics data collected through your use of the Platform.

juankada does not intentionally collect sensitive personal information beyond what is strictly required for identity verification, AML compliance, and responsible gaming obligations. We do not collect biometric data except where required by a specific regulatory mandate.

3. How We Collect Personal Data

juankada collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account profile.
• Automatically: Through cookies, server logs, and analytics tools as you navigate and interact with the Platform. This includes page views, click patterns, session duration, and error events.
• From third parties: Payment processors (for transaction verification), KYC providers (for identity document verification), and fraud detection services may share relevant data with juankada as part of their service delivery.

4. Purposes and Legal Bases for Processing

juankada processes your personal data for the following purposes and on the following legal bases:

• Account management and service delivery (Contractual necessity): Processing is necessary to create and manage your juankada account, facilitate gameplay, process deposits and withdrawals, and deliver customer support.
• KYC and identity verification (Legal obligation): juankada is required under PAGCOR regulations and Philippine AML laws to verify the identity of players and to maintain records of verification for a prescribed period.
• Fraud prevention and security (Legitimate interests): juankada processes login, device, and transaction data to detect unauthorized access, fraudulent transactions, and multi-accounting activity.
• Regulatory compliance and reporting (Legal obligation): Certain personal and financial data must be reported to PAGCOR and the Anti-Money Laundering Council (AMLC) in accordance with Republic Act No. 9160 (AMLA) and its amendments.
• Responsible gaming (Legal obligation and legitimate interests): juankada processes gameplay and financial data to monitor for signs of problem gambling and to enforce self-exclusion and limit settings in compliance with PAGCOR's Responsible Gaming Framework.
• Marketing communications (Consent): With your consent, juankada may send you promotional messages about bonuses, new games, and platform updates. You may withdraw consent at any time.
• Platform improvement (Legitimate interests): Anonymized analytics data is used to understand how the Platform is used and to guide product development and performance optimization.

5. Disclosure of Personal Data

juankada does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We disclose personal data only in the following circumstances:

• Service providers: We share data with payment processors (GCash/Mynt, Maya/Voyager Innovations, BPI, BDO, Metrobank), KYC verification providers, fraud detection vendors, and cloud hosting providers that process data on our behalf under binding data processing agreements.
• Regulatory authorities: juankada will disclose personal data to PAGCOR, the AMLC, the NPC, the Bureau of Internal Revenue, or other government agencies when required by law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of juankada's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.
• Protection of rights: juankada may disclose data to enforce its Terms and Conditions, protect its legal rights, or prevent fraud or illegal activity.

6. Cookies and Similar Technologies

juankada uses the following types of cookies on the Platform:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens that keep you logged into your juankada account. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalize your experience on return visits.
• Analytics cookies: Collect anonymized data about how users navigate the Platform (pages visited, time on page, errors encountered). This data is aggregated and does not identify individual users.

You can control non-essential cookies through your browser's cookie settings. Note that disabling certain cookies may affect the functionality of the juankada Platform.

7. Data Retention

juankada retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• KYC identity records and transaction history are retained for a minimum of five (5) years following the closure of your account, in compliance with AMLA and PAGCOR record-keeping requirements.
• Customer support communications are retained for three (3) years.
• Marketing preference records are retained until you withdraw consent.
• Anonymized analytics data may be retained indefinitely as it cannot be used to identify individual users.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with juankada's data destruction procedures.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juankada:

• Right to be informed: To know whether juankada holds personal data about you and to receive this Policy describing how it is processed.
• Right to access: To request a copy of the personal data juankada holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking: To request deletion or suspension of processing of your personal data in circumstances permitted by the DPA (note: data subject to legal retention obligations cannot be erased during the retention period).
• Right to object: To object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: To request your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to file a complaint: To lodge a complaint with the National Privacy Commission if you believe juankada has violated your data privacy rights.

To exercise any of these rights, please contact juankada's Data Protection Officer at the support email address displayed in the footer of this page. We will respond to verified requests within fifteen (15) business days.

9. Data Security

juankada implements technical and organizational measures appropriate to the risk level of the personal data we process. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive fields (passwords are hashed and salted and never stored in plaintext), role-based access controls limiting staff access to personal data, regular security audits and penetration testing, and incident response procedures aligned with NPC breach notification requirements.

In the event of a personal data breach that poses a real risk to your rights and freedoms, juankada will notify the NPC within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay where required.

10. Children's Privacy

The juankada Platform is strictly for persons 21 years of age or older. juankada does not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately.

11. Changes to This Policy

juankada may update this Policy from time to time to reflect changes in our data processing practices or applicable law. The updated Policy will be posted on this page with a revised effective date. Where changes are material, juankada will provide notice via the Platform or by email to your registered address. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Policy.

12. Contact and Data Protection Officer

For questions, requests, or complaints relating to this Privacy Policy or juankada's data processing practices, please contact our Data Protection Officer. Our contact email address is displayed in plain text in the footer of this page. We are committed to resolving all privacy concerns fairly and promptly in accordance with our obligations under the Philippine Data Privacy Act of 2012.